Different user's needs of software

Who would use what and why?  For each user, identify software(s) they would use and define the features they will need in the software.

Accountant	An accountant would need software that allows them to input the information about the business’ finances and then generate reports and accounts for the business. This software would need to be secure to keep the financial information confidential.
Estate agent	An estate agent will need software which shows them a list of all of the properties for sale, schedule viewings, show prices and so on. This could possibly be web based or could be a program on the computer.
Shopkeeper	A shopkeeper may use EPOS software to allow them to log purchases, track stock, print receipts and so on. These are some of the features that they will need.
Secretary	Word (to send letters) and Excel/Access (recording data). They could use alternative Office software such as IBM Lotus or Apache Open Office.